User Agreement

Effective Date: July 7, 2026

Thank you for using our product!

This User Agreement (this "Agreement") is entered into between you and the provider of this product (referred to as "we," "us," or "our"), and constitutes the complete, legally binding agreement between the parties regarding your use of the product and related services. Before you register, log in, or otherwise begin using the product and services, please carefully read and fully understand all provisions of this Agreement, especially the provisions in bold relating to the exemption or limitation of our liability, restrictions on your rights, fees and refunds, and dispute resolution and governing law. If you have any questions about any provision of this Agreement, please stop using the product and contact us using the information provided at the end of this Agreement.

Important Notice

1. Provisions in this Agreement that may materially affect your rights and interests have been highlighted in bold for your attention; please review them carefully. By completing the registration process, clicking "Agree," or otherwise beginning to use the product and services in any manner, you confirm that you have fully read, understood, and accepted all provisions of this Agreement, which constitutes the complete agreement between you and us regarding the product and services.

2. You confirm that you have the legal capacity appropriate to your conduct and are able to independently bear full legal responsibility for your actions under this Agreement. If you are under the age of majority in your country or region of residence (in most jurisdictions, 18 years of age) or otherwise lack full legal capacity, please read this Agreement together with your parent or legal guardian, and you may only use the product and services after obtaining your parent or legal guardian’s explicit consent; any legal consequences arising from your use shall be borne by you and your parent or legal guardian in accordance with applicable law.

3. Any dispute arising from this Agreement or the product and services shall first be resolved through good-faith negotiation between the parties. If negotiation fails, you agree that the dispute may be submitted to a court of competent jurisdiction over the place where the product provider is established, except to the extent that applicable law entitles you, as a consumer, to bring proceedings in the courts of your own country or region of residence.

4. You agree to comply with all applicable laws when using the product and services, and agree not to use the product or services to engage in unlawful political activity or any activity that may pose a security risk; if you engage in such conduct, we reserve the right to suspend or terminate your access to the services.

5. The headings of the chapters and sections in this Agreement are provided for convenience of reference only, have no substantive meaning, and shall not be used as a basis for interpreting the content of this Agreement.

Chapter 1 – Definitions and Terms

1.1 This Agreement: refers to the main text of this Agreement, the Product Rules, the Privacy Policy, the Minors’ Protection Policy, user guides, and risk warning notices, together with any amendments to the foregoing from time to time. Once officially published, the foregoing shall constitute an integral part of this Agreement with the same legal effect as the main text of this Agreement.

1.2 We / Product Provider: refers to the entity that provides the product and related services to you, being the other party to this Agreement.

1.3 Product and Services: refers collectively to the application(s) operated and maintained by us and their related network operation services, including but not limited to client software and community services, as well as the AI health measurement features described in Chapter 8 of this Agreement.

1.4 You / User: refers to the natural person who obtains the right to use an account through registration or other means and actually uses the product and services.

1.5 User Account: refers to the digital identifier obtained by you after completing the registration process, used to identify you and to access the product and services, including the account name, password, and related verification information.

1.6 Virtual Items: refers to virtual currency, in-product items, membership benefits, and other digital content used within the services, ownership of which belongs to us; you are only granted a limited right to use them.

1.7 Product Data: refers to the various data recorded by the server during your use of the product, and information generated in the course of your use, including but not limited to operation logs, transaction records, security logs, and your measurement records.

1.8 Product Rules: refers to the rules, announcements, notices, and guides relating to the use of the product that we publish from time to time.

1.9 Third-Party Services: refers to services and content that are not directly operated by us but are made available to you through the product’s interfaces, links, or embedded features.

1.10 Force Majeure: refers to objective circumstances that are unforeseeable, unavoidable, and insurmountable, including but not limited to natural disasters, acts of government, changes in laws and regulations, cyberattacks, system failures, power outages, and other unexpected events.

1.11 Unauthorized Top-Up: refers to any top-up, acquisition, or exchange conducted through a channel other than the official payment channels we designate.

Chapter 2 – Account Registration and Security Management

2.1 Eligibility and Obligations for Registration. To use the product and services, you must fully agree to the terms of this Agreement, comply with applicable law, and provide truthful, accurate, complete, and lawfully valid identity information as required by the registration page. Where required by applicable law, you may be asked to complete identity verification and to consent to having the information you provide checked through a verification service; you are legally responsible for the truthfulness of the information you provide under applicable law and this Agreement. If you refuse to provide truthful information, or provide false information, we reserve the right to refuse to provide all or part of the services, and you shall bear any resulting adverse consequences.

2.2 Updating and Verifying Information. You should ensure that your registration information is truthful and up to date, and update it promptly if it changes; if we are unable to verify your valid identity due to outdated or inaccurate information, we reserve the right to refuse to provide the relevant services and shall not be liable for doing so.

2.3 Account Ownership and Usage Restrictions. You are only granted a limited right to use your account; rights relating to the account itself are administered by us. Without our consent, you may not transfer, lend, share, or entrust your account to a third party, nor use your account for commercial purposes. You shall bear any loss arising from your breach of this provision.

2.4 Account Security Responsibility. You are responsible for safeguarding your account and password and bear legal responsibility for all activity under your account. Any loss arising from account theft or password disclosure due to your own failure to safeguard your account shall be borne by you; you should notify us immediately upon discovering any abnormality with your account and request that we suspend its login and use. We may require you to provide valid proof of identity to verify your identity; if you are unable to provide such proof, or the proof does not match, we reserve the right to refuse your request, and any resulting loss shall be borne by you.

2.5 Use of Another Person’s Information. If you register or log in to the product, or make a third-party payment, using another person’s information, you shall bear all resulting legal liability; if we discover that the account information you use in fact belongs to another person, we reserve the right to refuse to provide you with the relevant services.

2.6 Security Measures. We may adopt appropriate technical and administrative measures to enhance account security, but we do not guarantee that such measures will completely eliminate the risk of account theft, password disclosure, or data loss.

2.7 Account Freezing and Restoration. If you violate applicable law or this Agreement, we reserve the right to freeze your account, restrict its functionality, or suspend it; while your account is frozen, you may be unable to use the relevant services or Virtual Items. You may request a review using the contact information provided at the end of this Agreement, and we will decide whether to restore your account based on the results of that review.

2.8 Cleanup of Long-Inactive Accounts. In order to make effective use of server resources, we reserve the right to clean up or reclaim accounts that have been inactive for an extended period. For accounts left unused beyond a reasonable period, we will provide advance notice by reasonable means; if the account remains inactive after such notice, we reserve the right to delete the account and related data, and shall not be liable for doing so.

2.9 Cross-Platform Data Portability. Because of objective differences in technical architecture, data interfaces, and payment systems between different operating systems (including but not limited to iOS and Android) and application distribution channels, your product account data and top-up records may not be transferable between different operating systems or channels. You should choose a specific operating system or channel for registration and use at your own discretion, and you bear any risk of data inconsistency or failure to synchronize arising from cross-platform use; we shall not be liable for such circumstances.

2.10 Device Limitations and Management. You understand and agree that, in order to safeguard account security and service quality, the membership service you purchase through the product is bound to your individual account. Each membership account may be activated on, and enjoy membership benefits across, a maximum of ten (10) devices in total. “Device” means any independent hardware device capable of running this software (such as a mobile phone, tablet, or computer).

Chapter 3 – Service Content and License to Use

3.1 Scope of License. We grant you a limited, non-exclusive, non-transferable license to receive, download, install, log in to, and use the product for personal, non-commercial purposes; to create an account, set a nickname, view the Product Rules, use chat and social-sharing features, and purchase, use, and gift Virtual Items through lawful channels; and to use any other features supported and permitted by the product. Any unauthorized installation, use, access, display, or transfer beyond the foregoing scope shall be deemed a breach of this Agreement. Without our prior written consent, you may not use, copy, modify, or distribute the product, or create derivative works based on it, for commercial purposes.

3.2 Software Download and Installation. You should obtain the software from the official channels we designate or from authorized third-party platforms. If you obtain the product, or software bearing the same name, from an unauthorized third party, it will be considered unauthorized; we do not guarantee its availability or security and shall not be liable for any resulting loss. During installation or use of the product, the system may recommend other software, and you may choose at your own discretion whether to install it; we are not responsible for the content, functionality, or security of such third-party software or services.

3.3 Service Changes and Updates. We may modify, upgrade, or adjust the content, features, or rules of the service based on business needs, and may release new versions through update packages, patches, or online upgrades. Some updates are mandatory; if you decline such an update, you may be unable to continue logging in to or using the service. You agree that, in the course of an update, we may collect necessary device information in order to complete the update, which is a necessary part of the update process. After a new version is released, the previous version may no longer be supported; we do not guarantee the availability of the previous version and do not undertake to continue providing corresponding customer service for it.

3.4 Service Interruption and Maintenance. In order to safeguard the security, stability, and continuous improvement of the service, we may suspend or interrupt all or part of the service for the following reasons: (1) system maintenance, equipment repair, or hardware/software upgrades; (2) unforeseeable or uncontrollable sudden failures of servers, communication lines, or other facilities; (3) force majeure or other circumstances that we cannot foresee, avoid, or overcome. Unintentional software defects (bugs) may occur in the course of ongoing product updates; we will fix such defects as promptly as possible. Except where caused by our willful misconduct or gross negligence, we shall not be liable for any loss arising from the foregoing.

3.5 Uninstalling the Software. If you no longer wish to use the product, or need to install a new version, you may uninstall the existing software yourself. After uninstallation, data stored on your local device may be deleted and unrecoverable; please back up your data in advance.

3.6 Unauthorized Distribution. Without our written permission, you may not distribute the product’s interface or content to others by screen recording, live streaming, reposting, or similar means, or permit others to use the product in such a manner.

Chapter 4 – Virtual Items and Payment Rules

4.1 Nature of Virtual Items. We grant you only a limited right to use Virtual Items (including membership benefits), not ownership. Virtual Items and membership benefits are limited to use by you personally under your registered account, and may not be used jointly with others by renting, lending, or sharing your account or by any other means. Virtual Items have no equivalent value outside the product, may not be used as a substitute for real currency or tangible goods or services, and may not be exchanged, transferred, sold, swapped, traded, leased, sublicensed, or rented out. Virtual Items may be subject to a validity period, calculated from the date of acquisition; if not used within that period, they will automatically expire, except where caused by force majeure or a reason attributable to us.

4.2 Description of Paid Services. Certain features, permissions, and service effects within the product are available only to paying users (the specific paid services offered can be viewed within the product). When you become a paying user, you must designate a valid payment method and authorize us to charge the relevant fees to your designated account. As the product continues to operate and improve, we may adjust paid items, pricing, and similar matters; we will notify you of such adjustments in advance by reasonable means such as an announcement. If you do not accept an adjustment, please stop using the relevant paid feature; your continued use will be deemed acceptance of the adjusted business model.

4.3 Payment Channels and Unauthorized Top-Ups. You should complete transactions through the official payment channels we designate. If you make a top-up through an unauthorized payment channel (an “Unauthorized Top-Up”), or allow another person to share your membership benefits by lending or sharing your account, we reserve the right to take action against the relevant account, including but not limited to reclaiming Virtual Items and restricting or suspending the account. If you complete an in-app purchase through a third-party channel such as an app store, that transaction is also governed by the third party’s own policies, and we may be unable to directly handle a related refund or dispute; please carefully read the relevant third party’s policies before making a purchase.

4.4 Payment Account Security. You should safeguard the security of your payment account and any linked information; we shall not be liable for any loss arising from disclosure of your account information, your own improper conduct, or a transaction completed by another person without your consent. Membership auto-renewal is a payment method you have authorized; fees arising because you did not notice a renewal reminder or did not actively cancel do not constitute an unauthorized transaction, and we likewise shall not be liable for them. If you discover that your account has been used by another person without authorization, please contact us promptly; we will take reasonable steps to assist after verification, but do not guarantee that any loss already incurred can be recovered.

4.5 Delivery and Handling of Irregularities. After a successful payment, Virtual Items will generally be delivered immediately or within a reasonable time. If delivery is delayed due to network latency, a system malfunction, or a similar cause, please wait patiently or contact us using the information provided at the end of this Agreement; if the item has still not been delivered after 24 hours, please contact us promptly to verify the matter.

Chapter 5 – Refund Policy

5.1 General Principle. You understand and agree that, given the special nature of Virtual Items, except as expressly provided by applicable law or otherwise agreed in this Agreement, Virtual Items are non-refundable once successfully purchased. Please carefully confirm the content, quantity, and amount of your purchase before completing it.

5.2 Circumstances in Which a Refund May Be Requested. You may negotiate a refund with us, using the contact information provided at the end of this Agreement, only in the following circumstances:

(1) a technical reason, such as a system malfunction or network irregularity, resulted in your not actually receiving the Virtual Item or service you purchased;

(2) a minor made a top-up purchase without the consent of their parent or legal guardian, and sufficient supporting evidence is provided and verified (please contact customer service regarding the specific supporting materials and refund amount);

(3) a cause attributable to us (such as a major service failure that is not resolved within a reasonable period) has resulted in your being unable to use membership benefits you have paid for, in which case we will process the matter on a pro-rata basis for the unused period;

(4) any other circumstance in which a refund is required by applicable law.

5.3 Circumstances in Which a Refund Does Not Apply. A refund does not apply in the following circumstances: (1) the Virtual Item has already been used or consumed, or has exceeded its validity period; (2) the top-up resulted from your own conduct (such as an operational error, account theft, or password disclosure); (3) the Virtual Item or service was purchased through an unauthorized channel; (4) the consumption occurred while your account was restricted, frozen, or suspended due to your breach of this Agreement; (5) the refund request is made more than 90 days after the date of purchase; (6) you are unable to provide sufficient supporting materials, or provide false materials; (7) the relevant benefit was subject to a penalty because you used cheats or other improper means to undermine the fairness of the service; (8) any other circumstance that does not comply with applicable law or this Agreement.

Chapter 6 – User Code of Conduct

6.1 Lawful Use Obligation. You undertake to comply with applicable law and this Agreement, and not to use the product and services to create, copy, publish, or distribute information containing any of the following:

(1) content that is unlawful, harassing, defamatory, abusive, threatening, or harmful, or that invades another person’s privacy; (2) content that is obscene, pornographic, or sexually explicit, or that exploits or endangers minors; (3) content that promotes discrimination, bigotry, hatred, or violence against any individual or group; (4) content that incites or promotes terrorism, violent extremism, or the violent overthrow of any government; (5) content that is fraudulent, false, or misleading, or that impersonates any person or entity; (6) content that infringes any patent, trademark, trade secret, copyright, right of publicity, or other intellectual property right of any third party; (7) content that violates the privacy or personal-data protection rights of any third party; (8) content that promotes illegal gambling, illegal drugs, or other unlawful activity; (9) content designed to disrupt or interfere with the security or normal operation of the product or services; (10) any other content prohibited by applicable law.

6.2 Prohibited Conduct. Except as permitted by law or with our written permission, you may not do any of the following:

(1) remove copyright notices, trademarks, or other proprietary-rights notices from the product or any copy of it; (2) reverse-engineer, decompile, or disassemble the software, or attempt to discover its source code, and use or disclose such source code to any third party; (3) scan, probe, or test the software system to discover potential bugs or vulnerabilities; (4) use cheats, scripts, macros, automated tools, or other unauthorized third-party software to interfere with the normal operation of the product or services; (5) exploit any bug, defect, or system error to obtain an improper advantage, or publicly disclose any such bug; (6) collect, trade, or transfer product data or Virtual Items without authorization, or engage in private trading of accounts or items; (7) use the product for commercial purposes, or engage in unauthorized paid leveling or coaching services; (8) impersonate our staff or another user, or spread false information; (9) capture, record, or distribute product content, or create a mirror site, without permission; (10) any other conduct not expressly authorized by us.

6.3 Enforcement Measures. If you violate this Agreement or applicable law, we may, depending on the severity of the violation, take one or more of the following measures without being liable for doing so: (1) issuing a warning; (2) disconnecting your current terminal’s connection to the server and requiring you to log in again; (3) temporarily restricting your use of the current account; (4) temporarily disabling paid features under your account until outstanding fees are settled; (5) deducting or clearing Virtual Items, points, levels, and/or honors in your account; (6) temporarily or permanently prohibiting you from posting comments or engaging in social interaction; (7) permanently removing content you have posted in violation of this Agreement; (8) permanently removing Virtual Items you obtained unlawfully, or returning them to their rightful owner; (9) temporarily or permanently suspending your account and deleting associated data; (10) pursuing legal action or referring the matter to the relevant authorities, and seeking compensation for any direct loss caused thereby. We may take one or more of the foregoing measures continuously, intermittently, or alternately; if the same user holds multiple accounts in violation of this Agreement, we reserve the right to take action against all accounts associated with that user.

6.4 Joint and Several Liability for Damages. If your violation results in a third-party claim against us, or causes us to suffer a loss, you shall bear full liability for compensation; we reserve the right to deduct the corresponding amount from the Virtual Items in your account or any amount due to be refunded to you, and you shall make up any shortfall.

Chapter 7 – Intellectual Property Notice and Protection

7.1 Ownership of Rights. All intellectual property rights contained in the product and its components (including but not limited to text, images, audio, video, interface design, and software code) belong to us or our lawful licensors. The execution of this Agreement does not constitute a transfer or license of any intellectual property right to you, except as expressly provided in this Agreement. Without our prior written consent, you may not use the product or its components for commercial purposes or for any purpose beyond that contemplated by this Agreement.

7.2 Definition of User-Generated Content. User-Generated Content (“UGC”) means any content that you create, upload, post, or transmit in the course of using the product and services, whether through comments, community posts, text and images, audio, or the sharing of health records or measurement results.

7.3 Ownership and Legality Warranty. You must ensure that you hold complete intellectual property rights in any UGC you post, or have obtained lawful, valid authorization from the rights holder, including but not limited to the reproduction right and the right of communication through information networks necessary to upload, post, or share such content. You may not post any content that infringes another person’s copyright, trademark, right of publicity, or privacy, nor post copyrighted content anywhere within the product without permission or beyond the scope of any permission granted.

7.4 License to Use Content. By posting UGC, you are deemed to have granted us a non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, translate, distribute, display, and publish such content for the purposes of providing and improving the product and services and for necessary promotional purposes. This license does not automatically terminate when you stop using the product or close your account, but does not affect your original intellectual property rights in your own UGC.

7.5 Restrictions on Sharing Channels. Other than through the official sharing channels and features provided by the product, you may not use UGC for other commercial distribution, resale, or mass dissemination. You understand and agree that UGC shared through the product’s official channels may be further disseminated on external platforms in ways beyond our control, and you bear any resulting risk at your own discretion.

7.6 Content Responsibility and Enforcement. You are solely responsible for the UGC you post and its legality, and shall bear full responsibility for any dispute or loss arising from it. The product merely provides the technical means for sharing content, and content posted by users does not represent our position or views. If your UGC is suspected of violating Chapter 6 of this Agreement or infringing another person’s lawful rights, we reserve the right to remove or block the relevant content without notice, and may take the enforcement measures set out in Chapter 6 of this Agreement against your account, depending on the severity of the violation.

7.7 Third-Party Intellectual Property. You should use any third-party intellectual property that may be involved in the product and its components in the manner contemplated by this Agreement; if a relevant third party has additional requirements regarding your use of its intellectual property within the product, we will notify you of such requirements in an appropriate manner, and you must comply with them. If you infringe any third party’s intellectual property rights due to your breach of this Agreement or for other reasons attributable solely to you, you shall bear sole responsibility and compensate for any resulting loss.

7.8 Handling of Infringement Complaints. If you believe that content within the product’s services, or UGC posted by another user, infringes your intellectual property rights, you may submit a written complaint using the contact information provided at the end of this Agreement, together with proof of ownership and evidence of the infringement; we will take necessary measures such as removal or blocking after verification, and may restrict or suspend the account of a repeat infringer. If your complaint is found to be erroneous and causes loss to another person, you shall bear the corresponding responsibility.

Chapter 8 – Special Notice Regarding AI Health Measurement Features

8.1 This product includes health-data measurement and monitoring-assistance features based on photoplethysmographic (optical sensing) technology and algorithmic models (including but not limited to pulse-wave monitoring, AI tongue-image recognition, and AI facial-image recognition, with the specific features provided depending on the actual product). These features are limited to collecting, recording, and displaying physiological signals and derived data relating to you. This product is not a medical device and does not provide any function for disease diagnosis, health assessment, treatment recommendations, or medical decision support.

8.2 You expressly acknowledge and agree that all measurement data, analysis results, or recommendations generated by this product are for your reference only and cannot and should not be regarded as a professional medical diagnosis, treatment recommendation, or health guidance, and cannot replace the in-person diagnosis and treatment or professional advice of a qualified physician (whether practicing traditional Chinese medicine, Western medicine, or otherwise), dietitian, or other healthcare professional. You bear the risk of any health-related decision you make in reliance on the content of this product, and we shall not be liable for any resulting consequences.

8.3 Under no circumstances should you rely solely on information provided by this product to make a judgment about your own or another person’s health condition, or to make a diagnosis, choose a course of treatment, adjust medication, or delay or discontinue medical treatment. Neither we nor this product shall be liable for any health-related harm or delay in treatment resulting from reliance on information provided by this product. If you experience any discomfort or abnormal symptoms, please seek care from a qualified medical institution promptly.

8.4 The features, data, and recommendations provided by this product are based on the current state of technology and algorithmic models, and may contain errors or limitations. Any “analysis” or “interpretation” based on physiological signals is the output of an algorithmic model; this model has not undergone rigorous clinical validation and has not been certified by any national medical products regulatory authority or medical professional organization, and its scientific and medical value has not been officially recognized.

8.5 Measurement data may be affected by sensor accuracy, the manner in which the device is worn or used, and environmental interference, and may therefore vary. We will continue to improve our algorithms, but do not guarantee that measurement results are 100% accurate; please use your own judgment in light of your circumstances and consult a qualified medical professional where necessary.

8.6 We make no express or implied warranty as to the accuracy, completeness, or fitness for purpose of the features and services described in this Chapter. By using the relevant features of this product, you are deemed to have acknowledged and accepted this provision.

Chapter 9 – Personal Information Protection and Privacy Policy

9.1 Collection and Use of Information. We value the protection of your personal information and will collect, use, store, and protect it in accordance with applicable law and our Privacy Policy, including device information, log information, and physiological data you actively provide or that is generated when you use the measurement features, for the purposes of providing the service, safeguarding security, improving your experience, and complying with applicable law. Please refer to our separately published Privacy Policy for the specific rules that apply; by using this product, you agree that we may process your relevant information in accordance with the Privacy Policy.

Chapter 10 – Disclaimers and Limitation of Liability

10.1 Services Provided “As Is.” Our product and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we make no express or implied warranty regarding the truthfulness, merchantability, fitness for a particular purpose, title, or non-infringement of the product and services; we do not guarantee that the service will be entirely free of error, uninterrupted, timely, secure, or free from viruses.

10.2 Force Majeure Disclaimer. We shall not be liable for any interruption of service, loss of data, or other loss caused by force majeure (including but not limited to natural disasters, acts of government, changes in laws and regulations, cyberattacks, system failures, and disruption of communication lines), but will make reasonable efforts to reduce the loss and restore the service promptly.

10.3 Third-Party Services Disclaimer. This product may contain links to third-party websites or services that are not owned or controlled by us; we cannot control the content, privacy policies, or practices of such third-party websites or services and make no warranty as to their authenticity. Any dispute between you and a third party arising from a transaction, content, or service shall be resolved directly between you and that third party; we shall not bear any direct or indirect liability for any loss caused, or allegedly caused, by your use of or reliance on such third-party websites or services. We recommend that you carefully read the terms and conditions and privacy policy of any third party before accessing its services.

10.4 Assumption of Risk by the User. You should assess for yourself whether the content of the product is suitable for you and bear the risk of using it; we shall not be liable for any loss arising from your own conduct (including but not limited to operational errors, account disclosure, or device malfunction). We will assist in communicating with a third party regarding any service irregularity caused by a third-party issue (such as a network-operator failure or a payment-platform issue), but shall not be liable for any resulting damages.

10.5 Limitation of Liability. To the fullest extent permitted by applicable law, and regardless of whether a claim is based on contract, tort, or any other theory of liability, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profit, loss of goodwill, or loss of data) arising from this Agreement or the product and services, even if we have been advised of the possibility of such damages.

10.6 Handling of Account Data Irregularities. Your account data, Virtual Items, and related information may become irregular due to a software defect, a version-update issue, a third-party attack, a network-connection failure, or another cause. Pending investigation of the cause, we reserve the right to temporarily freeze the relevant account; if it is determined that the irregularity did not result from normal use, we reserve the right to restore the account data to the state it was in before the irregularity occurred (including recovering data transferred to a third party), and shall not be liable for doing so.

Chapter 11 – Suspension, Modification, and Termination of Services

11.1 Amendment of this Agreement. We reserve the right to amend this Agreement as necessary in light of changes in applicable law, technical requirements, product features, or similar factors, and will publish the amended Agreement on the relevant service page or by other reasonable means (including but not limited to a pop-up notice, email, in-app message, or announcement on our website). If you do not agree with the amended content, you should immediately stop logging in to or using the relevant services; if you log in to or continue using the relevant services, you will be deemed to have accepted the amended Agreement and agreed to be bound by it.

11.2 Suspension of Service. We reserve the right to suspend or interrupt this product’s services under any of the following circumstances: (1) system maintenance, upgrade, or fault repair; (2) your violation of applicable law or this Agreement; (3) force majeure or an emergency; (4) a request from a competent government authority.

11.3 Termination of Service. We reserve the right to terminate all or part of the product’s services after providing advance notice by reasonable means. After termination, except as otherwise provided by applicable law, you may no longer be able to use your account or Virtual Items; we will handle any Virtual Items you have purchased but not yet used in accordance with applicable law and this Agreement. If we undergo a merger, division, acquisition, or asset transfer, we may transfer the relevant assets under this service to a third party, or, after notifying you, transfer part or all of the services under this Agreement, together with the corresponding rights and obligations, to a third party for operation.

11.4 Account Closure. You may apply to close your account at any time, or delete or destroy any copy of the product that you possess and control, thereby terminating this Agreement. After closure, except as otherwise provided by applicable law, your personal information and product data will be deleted or anonymized and cannot be recovered; you should deal with any Virtual Items in your account before closing it, and we shall not be liable for any refund or compensation after closure. Upon termination of this Agreement, all of your rights to access and use the product terminate immediately; however, the provisions of this Agreement relating to intellectual property, disclaimers, limitation of liability, and dispute resolution shall survive termination.

Chapter 12 – Protection of Minors

12.1 Usage Restrictions. If you have not yet reached the age of majority in your country or region of residence (in most jurisdictions, 18 years of age), you should read this Agreement and use the product and services under the guidance and supervision of your parent or legal guardian. We shall not be liable for any adverse consequence to a minor, their family, or any other person arising from a minor reading this Agreement or using this service without the supervision or guidance of a parent or legal guardian, or where the parent or legal guardian has failed to fulfill their supervisory or guiding responsibilities. We will take necessary technical measures, in accordance with applicable law, to restrict minors’ access to inappropriate content or features, and may apply reasonable restrictions to a minor’s use of, or spending on, the product.

12.2 Responsibility of Parents and Guardians. A minor user should use paid services under the accompaniment and guidance of their parent or legal guardian; the parent or legal guardian should properly safeguard payment passwords, devices, and similar information to prevent a minor from making a top-up purchase without consent. Where a minor user elects to use a paid service, this will be deemed to have occurred with the consent of their parent or legal guardian.

12.3 Refund Requests for Unauthorized Purchases by Minors. If you are the parent or legal guardian of a minor user and discover that the minor has made a top-up purchase without your consent, you may request a refund using the contact information provided at the end of this Agreement, provided that you supply sufficient evidence that the top-up was made without the consent of the parent or legal guardian, including but not limited to proof of identity, proof of the guardianship relationship, the transaction record, and a written explanation of the circumstances. We will process the matter in accordance with applicable law and Chapter 5 of this Agreement after verifying the circumstances.

12.4 Assistance to Parents and Guardians. User guides and risk-warning notices will be published in appropriate locations as part of the Product Rules. If a parent or legal guardian discovers that the minor in their care has not been subject to reasonable supervision while using the product and services, they may contact us using the information provided at the end of this Agreement; we will provide necessary assistance in accordance with applicable law after verifying the relevant identity and circumstances.

Chapter 13 – Governing Law and Dispute Resolution

13.1 Governing Law. The formation, validity, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws applicable in the jurisdiction in which the product provider is established, without regard to conflict-of-laws principles, except to the extent that mandatory consumer-protection law of your own country or region of residence provides otherwise. If any provision of this Agreement conflicts with applicable law, that provision shall be interpreted or modified in accordance with the law, without affecting the validity of the other provisions.

13.2 Resolution by Negotiation. Any dispute arising from or relating to this Agreement or the product and services shall first be resolved by the parties through good-faith negotiation, to be conducted within a reasonable period after the dispute arises.

13.3 Litigation and Jurisdiction. If negotiation is unsuccessful, you agree that the dispute may be submitted to a court of competent jurisdiction over the place where the product provider is established, except to the extent that applicable law entitles you, as a consumer, to bring proceedings in the courts of your own country or region of residence.

Chapter 14 – Miscellaneous

14.1 Severability. If any provision of this Agreement is held invalid or unenforceable, the validity of the remaining provisions shall not be affected; the parties shall negotiate to replace the invalid provision with a valid provision that reflects its original intent.

14.2 No Waiver. Our failure to exercise, or delay in exercising, any right under this Agreement does not constitute a waiver of that right; the exercise of a right on a single occasion or in part does not prevent us from further exercising that right or exercising any other right.

14.3 Entire Agreement. This Agreement (together with the documents that form an integral part of it) constitutes the entire agreement between you and us regarding the product and services, and supersedes all prior oral or written agreements between the parties on the same subject matter.

14.4 Delivery of Notices. We may send you notices through an in-app announcement, email, text message, in-app message, or similar means; a notice will be deemed delivered at the time it is sent or announced. You should ensure that your contact details are accurate; you shall bear any loss arising from inaccurate contact information.

Contact Us

If you have any comments or suggestions regarding this Agreement or the product and services, or need to exercise any of your rights, you may contact us using the following means, and we will provide you with the necessary assistance:

Customer service email: fanyisupport@163.com

Last updated: July 7, 2026